Shipping Policy

01. Order Processing

Once your order is placed successfully, our team will process it for dispatch. Orders are subject to product availability, payment confirmation where applicable, and verification of delivery details.

Processing may take additional time during holidays, promotional periods or unexpected operational delays.

02. Shipping and Delivery Timeline

Estimated delivery timelines will be communicated on the website, at checkout or through order updates, wherever applicable.

• Delivery times may vary depending on the destination and courier service.
• Remote locations may require additional transit time.
• Orders placed during holidays or peak shopping periods may experience delays.

Any delivery estimate provided is indicative and may change due to circumstances beyond our control.

03. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping fees may vary based on the delivery location, order value, package characteristics and available delivery services. Any free-shipping offer will be subject to the terms displayed with that offer.

04. Order Tracking

Where tracking is available, shipment details or a tracking link may be shared through the contact information provided with your order.

Tracking updates are provided by the relevant courier and may take time to appear after dispatch. If you need assistance with your shipment, contact our team with your order number.

05. Delivery Address and Contact Details

Please ensure that your shipping address, phone number and other delivery details are accurate when placing an order.

Incorrect or incomplete information may cause delays, failed delivery attempts or return-to-origin shipments. If you need to update your address, contact us as soon as possible. Changes cannot be guaranteed after dispatch.

06. Delayed or Unsuccessful Delivery

Delivery may be delayed due to weather conditions, transport disruptions, local restrictions, courier service issues or other unforeseen circumstances.

If a delivery attempt fails, the courier may follow its applicable re-delivery or return procedures. Please contact us if your shipment appears delayed or the tracking information has not been updated.

07. Damaged or Incorrect Products

Please inspect your order when it arrives. If you receive a damaged, defective or incorrect product, contact us promptly with your order number and clear photographs of the product and packaging.

We will review your concern and guide you according to our applicable Return and Refund Policy.

08. Undeliverable Orders

Orders may be undeliverable because of incorrect addresses, repeated unsuccessful delivery attempts, refusal of delivery or courier restrictions.

If an order is returned to us, our team will contact you where possible to discuss the next steps. Any applicable re-shipping charges, refunds or other arrangements will be handled according to our applicable policies.

09. Changes to This Policy

Thrix may update this Shipping Policy to reflect changes in delivery operations, courier arrangements or applicable requirements. The revised policy will be published on this page with an updated date.

10. Contact Us

For shipping questions, delivery updates or assistance with an order, please contact our team.