Privacy Policy

01. Introduction

This Privacy Policy applies to the website and services operated by Thrix Medeor LLP. By using our website, you acknowledge that your information may be handled as described in this policy.

We aim to handle personal information responsibly and use it only for legitimate business purposes, subject to applicable laws.

02. Information We Collect

Depending on how you use our website, we may collect:

• Personal details: Name, email address, phone number and delivery address.
• Order information: Products purchased, order history, billing and delivery details.
• Payment information: Payment status and transaction references. Payment credentials are generally processed by the relevant payment provider.
• Technical information: IP address, browser type, device details and website usage data.
• Communications: Information you share when contacting our support team or submitting a form.

03. How We Use Your Information

We may use your information to:

• Process, confirm and deliver your orders.
• Provide customer support and respond to enquiries.
• Send order updates and important service notifications.
• Manage payments, refunds where applicable, and fraud prevention.
• Improve website performance, shopping experience and services.
• Send promotional communications where permitted by law and, where required, with your consent.
• Meet applicable legal, accounting and regulatory obligations.

04. Cookies and Tracking

Our website may use cookies and similar technologies to maintain shopping sessions, remember preferences, understand website usage and improve functionality.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Any optional analytics or advertising technologies should operate in accordance with applicable consent requirements.

05. Sharing of Information

We do not sell your personal information as a business practice. We may share relevant information with trusted service providers when necessary to operate our services, including:

• Payment gateways and financial service providers.
• Shipping, courier and order fulfilment partners.
• Website hosting, security and technical service providers.
• Analytics or marketing providers, where applicable.
• Authorities or other parties when required by law.

Such sharing should be limited to what is reasonably necessary for the relevant purpose and subject to applicable safeguards.

06. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

07. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order management, customer support, legal compliance and legitimate business recordkeeping.

Information may be retained longer where required by applicable law or necessary to resolve disputes.

08. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate details, deletion where permitted, or withdrawal of consent where processing relies on consent.

You may also opt out of promotional emails by using the unsubscribe option, where provided. To submit a privacy request, contact us using the details below.

09. Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal obligations. The updated version will be published on this page with its revised date.

12. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us: