Terms & Conditions

01. Introduction

This website is operated by Thrix Medeor LLP. Throughout the website, the terms "Thrix", "we", "us" and "our" refer to Thrix Medeor LLP.

By accessing our website or purchasing products, you agree to these Terms & Conditions and applicable policies published on our website. If you do not agree with these terms, please discontinue use of the website.

02. Eligibility and Website Use

You agree to use this website only for lawful purposes and in accordance with applicable laws. You must provide accurate information when placing an order or contacting our team.

• You must not use the website for fraudulent, unlawful or unauthorised activities.
• You must not interfere with the website's security, functionality or operation.
• You must not submit misleading information or misuse another person's details.

03. Products and Product Information

Thrix offers personal care, oral care and food products. We aim to display product descriptions, images, ingredients, quantities and prices as accurately as reasonably possible.

Actual packaging, colours or appearance may vary slightly from website images. Customers should review product labels, ingredients, directions, storage instructions and applicable warnings before use or consumption.

Product availability, descriptions and specifications may change from time to time, subject to applicable law and any obligations relating to confirmed orders.

04. Pricing and Payments

Product prices and applicable charges will be displayed on the website or at checkout. Taxes, shipping charges and other applicable fees will be shown where required.

Payments must be completed using the payment methods available at checkout. Orders may be subject to payment verification and confirmation.

If a pricing or listing error is identified, we will review the matter and take appropriate action in accordance with applicable law. We will not use this clause to disregard obligations relating to an order that has already been validly accepted.

05. Orders and Confirmation

Placing an order constitutes a purchase request. An order confirmation acknowledges receipt of the request and does not necessarily mean that the order has been finally accepted or dispatched.

We may need to contact you to verify order details or address availability issues. Any cancellation or refusal of an order will be handled in accordance with applicable law and our published policies.

06. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy. Delivery estimates are indicative and may be affected by location, courier operations, weather or other unforeseen circumstances.

Customers are responsible for providing accurate delivery details. Please contact our support team promptly if you notice an error in your address or experience a delivery issue.

07. Returns, Refunds and Cancellations

Returns, refunds, exchanges and cancellations are governed by our published Refund & Return Policy and applicable consumer protection laws.

If you receive a damaged, defective or incorrect product, please contact our support team with your order details and supporting information.

Nothing in these terms limits any mandatory rights or remedies available to consumers under applicable law.

08. Product Use and Safety

Customers should use or consume products in accordance with the instructions, ingredients, warnings and storage guidance provided on the product packaging.

• Review ingredients before using personal care products, especially if you have known sensitivities.
• Follow the product's directions and warnings.
• Follow food product storage and handling instructions provided on the label.
• Do not rely on general website content as a substitute for professional medical advice.

Product-specific claims and intended uses should be assessed using the relevant product information.

09. Intellectual Property

Unless otherwise stated, the website design, branding, logos, text, graphics, product images and other website content are owned by or licensed to Thrix Medeor LLP.

You may not reproduce, distribute, modify or commercially use our content without prior permission, except where permitted by law.

10. Third-Party Services and Links

Our website may use third-party services, including payment gateways, delivery providers and external websites. Their services may be subject to separate terms and privacy policies.

We are not responsible for the independent content or policies of third-party websites. However, this does not exclude any liability that cannot be excluded under applicable law.

11. Limitation of Liability

We aim to maintain accurate information and reliable website services. To the extent permitted by applicable law, Thrix Medeor LLP will not be liable for indirect losses arising from the use of the website where such exclusion is legally permitted.

Nothing in these terms excludes or limits liability, consumer rights or remedies that cannot lawfully be excluded or limited.

12. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how personal information may be collected, used and handled.

Please review the Privacy Policy to understand our data-handling practices.

13. Changes to These Terms

We may update these Terms & Conditions when our services, business practices or legal requirements change. The latest version will be published on this page with its updated date.

Changes will apply as permitted by applicable law. Orders already accepted will remain subject to applicable contractual and legal obligations.

14. Governing Law and Disputes

These terms are governed by the applicable laws of India. Any dispute will be handled by the competent courts or authorities having jurisdiction under applicable law.

Nothing in this section prevents consumers from exercising any rights available under applicable consumer protection laws.

15. Contact Us

If you have questions about these Terms & Conditions, your order or our products, please contact our team.